WARRANTY POLICY

Chillotto offers a limited warranty for all new electric bikes purchased directly from chillotto.com. This warranty is granted only to the original purchaser and is non-transferable.

1. Warranty Period The warranty period begins on the date of delivery.

  • Frame (1 Year): Covers manufacturing defects.

  • Battery & Electronics (6 Months): Covers the motor, battery, controller, and display against manufacturing defects. (Note: A gradual decrease in battery capacity over time is normal wear and tear and is not covered under warranty).

  • Wear Items (30 Days): Covers out-of-box defects only. This includes tires, inner tubes, brake pads, chains, grips, spokes, and pedals.

2. Warranty Exclusions (What is NOT Covered) This warranty does not cover:

  • Normal wear and tear of any covered component.

  • Damage resulting from abuse, neglect, misuse, accidents, or improper assembly.

  • Damage caused by water, extreme weather conditions, or improper storage.

  • Any bike that has been modified, altered, or equipped with aftermarket parts not approved by Chillotto.

  • Routine maintenance, tune-ups, or labor costs associated with part replacement.

  • Bikes used for commercial purposes (e.g., rentals, courier, or delivery services).

  • Minor cosmetic imperfections (e.g., scratches, paint chips) that do not affect the functionality of the e-bike.

3. Warranty Claim Process If you believe your Chillotto e-bike has a warranty issue, please follow these steps:

  1. Contact Us: Send an email to admin@chillotto.com with your Order Number and a detailed description of the issue.

  2. Provide Proof: Attach clear photos or a short video demonstrating the defect. This is required for our technical team to diagnose the problem accurately.

  3. Resolution: If the component is deemed defective and covered under warranty, Chillotto will ship a replacement part to you free of charge. We will also provide instructions or guidance on how to replace the part.

Important Note: Chillotto does not cover labor costs incurred at local, third-party bike shops for diagnosing or installing warranty parts unless explicitly pre-authorized by our support team in writing.

4. Shipping Damage Claims In rare instances, an item may be damaged during transit. We ask that you inspect your bike immediately upon arrival. If you notice any damage, please take photos of the damaged packaging and the e-bike itself, and contact us at admin@chillotto.com within 3 days of delivery. We will work with the shipping carrier (FedEx, DHL, or UPS) to resolve the issue and provide the necessary replacement parts.

If you have any questions about our warranty, feel free to reach out to us at admin@chillotto.com.

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